Terms of Service

By creating an account, completing onboarding, subscribing, or otherwise using this application, you confirm that you have read, understood, and agreed to these Terms of Service and Privacy Policy ("Agreement"). If you do not agree, you must not use the App.

You must be at least 18 years old to use the App. By using the App, you represent and warrant that you meet this requirement and have the legal capacity to enter into this Agreement in your jurisdiction.

The App provides a personal journaling environment with AI-generated reflections, mood tracking, emotional insights, sentiment analysis, and pattern summaries. All outputs are generated by automated systems based on information you voluntarily provide and are intended for personal, informational use only.

AI-generated reflections, summaries, and insights reflect patterns in your submitted content and generalized language models. They do not constitute clinical assessments, diagnoses, or professional opinions of any kind.

All reflections, mood scores, emotion tags, narrative summaries, insights, and AI-generated content produced by the App are provided strictly for informational and personal reflection purposes only. They are not a substitute for professional mental health care, medical advice, or therapeutic treatment.

THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR APPLICABILITY OF ANY OUTPUT, REFLECTION, SUMMARY, SCORE, OR INSIGHT PROVIDED BY THE APP. AI-GENERATED CONTENT MAY BE INCOMPLETE, INACCURATE, OR MISLEADING. YOUR USE OF AND RELIANCE ON THE APP IS ENTIRELY AT YOUR OWN RISK.

You acknowledge that all AI-generated content, including reflections, emotion tags, mood scores, and narrative summaries, is probabilistic, based on your submitted journal content and generalized language models. Such outputs may occasionally be inaccurate, internally inconsistent, or produce results that appear authoritative but are factually wrong ("hallucinations"). Disagreement with any output does not constitute an error, defect, or misrepresentation.

You agree that you will not rely on AI-generated content as a substitute for professional judgment, independent verification, or real-world decision making. Any reliance on AI outputs is entirely at your own risk.

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.

YOU ASSUME FULL RESPONSIBILITY FOR ANY DECISIONS, ACTIONS, OR OUTCOMES RESULTING FROM YOUR USE OF THE APP. IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, EMOTIONAL, OR PERSONAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST DATA OR PERSONAL DISSATISFACTION, ARISING FROM OR RELATED TO YOUR USE OF THE APP.

IN ALL CASES, THE COMPANY'S MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Not a Mental Health Provider

The App is not a licensed therapist, psychologist, psychiatrist, counselor, or mental health provider of any kind. The App does not provide mental health diagnosis, treatment, crisis intervention, or therapeutic services. If you are experiencing a mental health crisis or emergency, please contact a qualified mental health professional or emergency services immediately.

Not Medical Advice

The App does not provide medical advice, diagnosis, or treatment of any kind. Always seek the advice of a qualified physician or healthcare provider regarding any medical concerns.

Not a Life Coach or Wellness Professional

The App is not a registered, certified, or licensed life coach, wellness coach, or behavioral specialist. Any insights or observations generated by the App are informational only and should not be relied upon as professional guidance.

Service Availability

The Company does not guarantee uninterrupted access to the App or any specific features, including paid or subscription-based features. The App may experience temporary outages, maintenance periods, or unavailability. You acknowledge that such interruptions do not constitute a breach of this Agreement and do not entitle you to a refund except where required by applicable law.

All subscription fees are charged in advance and are non-refundable except where required by applicable law. Disagreement with AI-generated outputs, dissatisfaction with features, or temporary service interruptions do not entitle you to a refund. Subscriptions auto-renew unless cancelled before the renewal date.

We use trusted third-party service providers to operate, maintain, and improve the App. These providers may process personal data on our behalf for limited operational purposes, subject to contractual confidentiality and security obligations. Our service providers may include, without limitation:

• Cloud infrastructure and database providers (e.g., Supabase)
• Artificial intelligence providers (e.g., Anthropic, OpenAI)
• Payment processors (e.g., Stripe)
• Hosting and deployment providers (e.g., Vercel)

These providers are authorized to process personal data only as necessary to perform services for us and are not permitted to use such data for their own purposes except as required by law or pursuant to their own privacy policies.

We collect account information, journal entries, check-ins, mood data, onboarding responses, usage data, and AI-generated outputs derived from your inputs. All such information is self-reported and has not been independently verified by the Company. The accuracy and usefulness of App outputs depend materially on the accuracy of the information you provide.

You are solely responsible for ensuring that any information you submit is truthful, lawful, and appropriate, and for evaluating whether App outputs are suitable for your individual circumstances.

Data is used to generate App functionality, deliver AI reflections and insights, improve performance, maintain security, prevent abuse, and support internal analytics. We do not use personal journal content to train proprietary AI models.

We do not sell personal data. Data may be shared with trusted service providers strictly for operational purposes or when required by law.

You may request deletion of your account and associated data at any time by contacting support. Certain data may be retained where legally required or necessary for security and compliance purposes.

We may update these Terms from time to time. Continued use of the App after updates constitutes acceptance of the revised Agreement. We will make reasonable efforts to notify you of material changes.

THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO ANY CONFLICT-OF-LAW PRINCIPLES OR RULES THAT WOULD RESULT IN THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

You acknowledge and agree that the App may present reflections, mood analyses, emotional patterns, or observations that could be perceived as sensitive or emotionally impactful. The App and its creators do not intend to cause emotional distress, anxiety, or psychological discomfort.

By using the App, you voluntarily assume all risks associated with emotional or psychological reactions to App content. To the maximum extent permitted by law, the App and its creators shall not be liable for any emotional distress, psychological discomfort, or subjective dissatisfaction arising from App outputs.

If you experience distress or discomfort, you agree to discontinue use of the App and seek support from qualified mental health professionals as appropriate.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to this Agreement, the App, or your use of the App shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if eligible.

Arbitration shall be conducted on an individual basis and not as a class, collective, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit, class arbitration, or representative proceeding against the App or its creators.

The arbitration shall be administered by a recognized arbitration provider in the United States under its applicable rules. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement. Each party shall bear its own costs unless otherwise required by applicable law. This arbitration provision shall survive termination of your account.

You agree to indemnify, defend, and hold harmless the App, the Company, and their respective officers, members, managers, employees, contractors, affiliates, licensors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your access to or use of the App
• Your reliance on any AI-generated outputs or reflections
• Your violation of these Terms or any applicable law
• Your lack of legal capacity or eligibility to use the App
• Any claim by a third party arising from your use of the App or breach of these Terms

This indemnification obligation shall survive termination of your account.

All content, software, algorithms, models, designs, branding, and materials provided through the App are owned by the Company or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes only. Your journal entries remain your own content; by submitting them you grant the Company a limited license to process them solely for the purpose of providing App features to you.

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, for any reason, including violation of these Terms or misuse of the App.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Sections relating to limitation of liability, arbitration, indemnification, intellectual property, and disclaimers shall survive termination of this Agreement.

For questions or requests related to these Terms, please contact: support@solen.app